In the hurly-burly of Indian social life we have a strange habit of latching on to peripheral issues that could be even disconnected from the issue at hand. As a tribe, we are emotional people and have yet to develop the practice of hard-headed evaluation of a problem. Probably it has something to do with the fact that while individually we are often brilliant, collectively we suffer from a lack of knowledge and general aversion to reading the fine print.
If a road accident takes place, we instinctively tend to blame the driver of the larger vehicle and if a crowd collects, chances are that the driver would be at the receiving end of needless violence with much time being lost in getting the victim to hospital. If the larger vehicle was a truck it would be assumed that the driver was drunk. If a cop tried to shield the hapless driver from mob violence, it would be assumed that he was doing so having been paid a bribe.
Consider the recent anti-corruption agitation by Anna Hazare. Judging by the answers of people interviewed by TV stations on the reasons for their presence or how the Lokpal Bill was going to remove corruption, most appeared to have only come for the free holiday from work or college and little or no idea about the real issues.
Following the blasts in Mumbai and Delhi on 13/7 and 7/9 respectively, the agencies responsible appear to be using the fact that there were no CCTV cameras present there as a lifebuoy. The absence of a CCTV camera is not and should not be accepted as an excuse for an act of terrorism to succeed. No doubt these devices are an indispensible aid in the process of surveillance and recording, but the real issue is lack of a sense of urgency among our security agencies and the Indian public in general. Today the excuse is CCTV cameras, what will it be tomorrow? If the CCTV cameras don’t materialize for the next two months, do we let another few blasts take place? The fact is that the Mumbai and Delhi Police should have got their act together much sooner. If they didn’t have cameras, then they should have had boots on ground watching the crowds. If they didn’t have enough manpower, they or the Delhi High Court could have hired security to control crowds and monitor people. The reason trotted out for the absence of cameras is equally ridiculous – a stand-off between the PWD and the Delhi Police over the choice of cameras.
Having said that, I think the Delhi Police and every other security agency needs to learn a thing or two from the Civil Aviation ministry. While Praful Patel was minister, they managed to push through sanctions for Rs 55000 crores in just a few weeks, something that had been hanging fire for years. Prafulbhai of course blithely says that just because he was at the helm, he wasn’t responsible, but therein hangs another tale.
In fact, even the great Defence Ministry should sit up and take note. We have made a comprehensive document called the Defence Procurement Manual, revised and re-revised, till it covers almost every conceivable loophole. It even states that financial advisers should scrutinize cases carefully as the specialist officers who initiate cases have little experience in handling contracts and tendering. In other words, it tells the financial advisers to look at each word with a magnifying glass as the faujis are basically dolts. Perhaps true, but then the main issue gets lost sight of and we take years trying to buy an item that was required yesterday. The DPM doesn’t say anywhere how much time processing a case is supposed to take. We are more obsessed with financial propriety than with emergent needs. When the Chief Minister of Maharashtra lamented the delay in equipment procurement after the Mumbai blasts, he was stating the truth.
However the real issue is not equipment but the casual attitude to policing. Where equipment procurement and objections by the finance and other babus are concerned, I find that the approach of my ex-boss with the financial advisers was clear and direct. His reply when they raised objections was, "I don't need you to read me the rules, I can read them myself. I need you to find a way around the objections and get me what I want. If you can't get me what I need to run this place, I don't need you."
How many heads have rolled after the blasts? Our casualness stems from a lack of ownership of the organization and its problems. Policemen are not concerned at the loss of innocent lives in their precincts. While bureaucrats need to be held accountable for delaying cases, citing lack of equipment as a reason after a terrorist attack should not be accepted by the ruling class. Does the police chief have the moral courage to put in his resignation if he is so convinced he will be unable to protect the city in the absence of some critical equipment?
Another case of missing the woods for the trees is the CAG’s recommendation that Air India stewardesses should not fly beyond the age of 40 or 45. The general reaction to this pronouncement was the equivalent of a fist pumping, Yes, as though the panacea to the airline’s ills had just been discovered! While most of us may welcome that recommendation, it is certainly not going to increase the airline’s efficiency or contribute to their revenues. A positive work attitude, the willingness to work with a smile and go that extra yard for a passenger’s comfort, will on the other hand, definitely make a difference.
Similarly, if we want to make our citizens safe, we have to look hard at the real picture, are we doing all that is required and expected of us, or are we as usual missing the woods for the trees?